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AWS Enhanced Support

BUILDSTR provides multiple options to help customers access AWS support in a simple and cost-effective way.

Choose your level of support

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What is AWS Support?

AWS Support leverages the knowledge and insights of AWS - the world’s most broadly adopted cloud platform with more than 200 services and millions of customers - to offer you strategic guidance to succeed in the cloud.

Support Options through BUILDSTR

Support Options through BUILDSTR

BUILDSTR delivers architectural guidance, cost optimization health checks, and security reviews across all support options.

BUILDSTR also offers Third-Party Support of common operating systems, databases, and application servers across all support options.

Developer Support

Business Support

Enterprise Support

Partner-led Support

Developer Support

Business Support

Enterprise Support

Partner-led Support

Developer Support

Business Support

Enterprise Support

Partner-led Support

Cost of Support Options

Developer Support

Minimum spend of $29/month

-or-

3% of Monthly AWS charges

Charges will be at least the minimum charge of $29/month or the result of the calculation, whichever is higher.

Business Support

Minimum spend of $100/month

-or-

10% of Monthly AWS charges from $0-$10K

7% of Monthly AWS charges from $10K-$80K

5% of Monthly AWS charges from $80K-$250K

3% of Monthly AWS charges over $250K

Charges will be at least the minimum charge of $100/month or the result of the calculation, whichever is higher.

*AWS Countdown Premium available for an additional fee.

Enterprise Support

Minimum spend of $15,000/month

-or-

$15K for monthly AWS Charges up to $150K

7% of Monthly AWS charges from $150K-$500K

5% of Monthly AWS charges from $500K-$1M

3% of Monthly AWS charges over $1M

Charges will be at least the minimum charge of $15K/month or the result of the calculation, whichever is higher.

*AWS Incident Detection and Response available for an additional fee.

*AWS Countdown Premium available for an additional fee.

*AWS re:Post Private available for an additional fee.

Partner-led Support

Minimum spend of $7,500/month

-or-

10% of Monthly AWS charges from $0-$150K

7% of Monthly AWS charges from $150K-$500K

5% of Monthly AWS charges from $500K-$1M

3% of Monthly AWS charges over $1M

Charges will be at least the minimum charge of $7.5K/month or the result of the calculation, whichever is higher.

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FAQs

How do I get started?

Does AWS or BUILDSTR provide support to my business?

Who do I contact for support issues?

How does onboarding work?

Can I sign up for AWS Support, receive assistance, and then cancel the subscription? If so, will I be charged a prorated amount?

How long am I covered by support?

Why should I choose to work with BUILDSTR to provide Partner-Led Support (PLS)?

What support will I receive from BUILDSTR with Partner-Led Support (PLS)?

If I choose AWS Partner-led Support (delivered by BUILDSTR), who maintains root access to my account?

What level of access will I need to provide BUILDSTR to enable Partner-led Support coverage?

How do I get started?

Does AWS or BUILDSTR provide support to my business?

Who do I contact for support issues?

How does onboarding work?

Can I sign up for AWS Support, receive assistance, and then cancel the subscription? If so, will I be charged a prorated amount?

How long am I covered by support?

Why should I choose to work with BUILDSTR to provide Partner-Led Support (PLS)?

What support will I receive from BUILDSTR with Partner-Led Support (PLS)?

If I choose AWS Partner-led Support (delivered by BUILDSTR), who maintains root access to my account?

What level of access will I need to provide BUILDSTR to enable Partner-led Support coverage?

How do I get started?

Does AWS or BUILDSTR provide support to my business?

Who do I contact for support issues?

How does onboarding work?

Can I sign up for AWS Support, receive assistance, and then cancel the subscription? If so, will I be charged a prorated amount?

How long am I covered by support?

Why should I choose to work with BUILDSTR to provide Partner-Led Support (PLS)?

What support will I receive from BUILDSTR with Partner-Led Support (PLS)?

If I choose AWS Partner-led Support (delivered by BUILDSTR), who maintains root access to my account?

What level of access will I need to provide BUILDSTR to enable Partner-led Support coverage?

Get started with support today

Get started with support today

Get started with support today

Testimonials

Don't just take our word for it

Take a moment to explore their stories and discover what sets us apart.

  • In the journey towards JobTarget's cloud migration success, BUILDSTR's partnership was invaluable, swiftly implementing cost-saving measures and security enhancements. Highly recommended!

    Mark Oreta

    CTO, JobTarget

    BUILDSTR delivered on promises and offered the strategic partnership we needed. They navigated our complex customer base seamlessly. Highly recommended for any development initiative.

    Ron Hart

    CEO, Adjusters Coop.

    BUILDSTR surpassed expectations, delivering swiftly with valuable insights. We had a seamless collaboration and their attentiveness left us eager for future projects. I strongly recommend working with them!

    Samantha Callaway

    Co-founder, Playdate Social

    In the journey towards JobTarget's cloud migration success, BUILDSTR's partnership was invaluable, swiftly implementing cost-saving measures and security enhancements. Highly recommended!

    Mark Oreta

    CTO, JobTarget